The mall is open daily from 10.00 AM - 10.00 PM.
Our Concierge are located at First Floor beside Thai Street Kitchen.
For general inquiries or emergencies during mall operation hours, you may
contact our Customer Care at 03-4142 8888.
Currently, Sunway Wangsa Mall does not offer free Wi-Fi services.
Click here for more information https://careers.sunwaymalls.com/
You may submit your enquiry here: swwmmarketing@sunway.com.my.
You may submit your enquiry here: swwmmarketing@sunway.com.my.
Yes. Wheelchairs are complimentary for use in the mall premises.
No fees are charged. However, shoppers are required to present a valid driving
licence for registration and record purposes.
Kindly proceed to our Security Office located at Ground Floor near Baskin
Robbins.
At present, wheelchairs are available on a first-come, first-served basis and
cannot be reserved.
Yes. There is no time limit on the usage during mall operating hours.
Wheelchairs are available for use by patrons who require mobility assistance,
subject to availability.
We do not have charging station at the moment.
The adult wheelchair is suitable for patrons weighing below 90 kg.
Yes. Baby Rooms are available at the following locations:
Ground Floor, behind Ah Cheng Laksa
First Floor, beside Amanville
First Floor, behind the Concierge
From 10.00am till 10.00pm.
Each Baby Room is equipped with a nursing seat and a baby diaper changing
station. A dedicated cleaner ensures cleanliness and a high standard of hygiene.
If you require assistance, please approach our Customer Care at Concierge
Level 1 or contact 03-4142 8888.
Yes, he may accompany you.
Sunway Wangsa Mall carpark parking rates are as follows:
Monday to Friday (weekday):
First Two Hour: RM1.00
For each subsequent hour, or part thereof: RM1.00
Maximum charge: No Limit
Saturday, Sunday, Eve of Public Holiday & Public Holiday:
First Two Hours: RM2.00
For each subsequent hour, or part thereof: RM1.00
Maximum charge: No Limit
Yes, you can still park in the mall. However, we do not encourage you to leave
your vehicle overnight.
No, we do not have at the moment.
Yes, we have a total of 21 disable parking bays. You can locate them at:
Carpark A - 6
Carpark B - 15
The person driving the vehicle should have a valid & visible handicapped sticker
placed on the windscreen
The Car Park Help Desk operation hours are from 7.00 am – 3.00 am daily.
Our Car Park Help Desk are located at Ground Floor, near Management Office
Not available.
You may reload your Touch n Go at the convenient store such as MyNews,
Watsons, Guardian, etc.
Payment can be made as follows:
1. Scan QR Code location at entrances and carpark area and pay via debit/credit
card or e-wallets.
2. Touch ‘n Go card and debit card readers at the exits.
No, the system allows all vehicles to enter the car park.
Do remember to check that your e-wallet has sufficient balance before
proceeding to make payment prior to your exit.
You can make payment at the Car Park Help Desk located on the Ground Floor
near Management Office.
Upon entering the car park, there is a standard 7 minutes grace period where
you may exit without any charges incurred.
The car park boom gate will not open at the exits, and you will need to pay
additional hourly charges until you leave. If this happens, you may contact our
friendly car park personnel for assistance using the boom gate intercom
machine.
No, reserving parking spaces is not available.
No, there are no special car park rates available at the moment.
We do not allow overnight parking in the mall.
At this point of time, the Sunway Smart Parking is not yet available for
motorcycle parking. The parking rate for motorcycles is RM0.50 per entry.
You can head to the Car Park Help Desk for assistance. The Car Park Help Desk
is located at Ground Floor, near Management Office.
Yes, we will be introducing more payment options in the future.
We do not have a maximum parking rate.
You do not need to register your car plate; the system will automatically scan
your car plate number into the system at the entrance. Come in, park and shop.
Then, pay the parking fee before you leave, and you’re done! The boom gate will
detect your car number automatically after completed payment and open the
boom gate.
For any car park related enquiries, do feel free to contact our friendly car park
personnel at 03-4131 5413 or head to the Car Park Help Desk for assistance. The
Car Park Help Desk is located at Ground Floor, near Management Office.
a) TNG e-wallet
b) Boost
c) Grabpay
Yes, 10% charge.
Yes, but only through the Touch ‘n Go reader at the exits with sufficient credit
only.
After making payment, there is another 15 minutes’ grace period to exit. If the
15-minute grace period is exceeded, additional hourly charges will apply.
Parking rate for lorries is RM1 first 2 hours and RM1 for subsequent hours) on
weekdays. For weekend, RM2 for first two hours and RM 1 for subsequent
hours.
We do not have auto pay machine. Shoppers must pay by using ewallet or visa at exit car park
Kindly press the Smart Parking intercom button, HELP button in the car park or
call our friendly car park personnel at 03-41315413 for assistance.
Please call 03-41315413 for refund assistance or proceed to Car Park Help Desk.
Overnight parking is strictly not allowed.
If the LPR (License Plate Recognition) does not detect your car plate number
correctly, please call 03-4131 5413 for further assistance or proceed to Car Park
Help Desk.
Yes can.
Please call Car Park Help Desk at 03-4131 5413 for help and don't forget to lift
up the front bonnet of your car so that it is easier for our team to spot you.
For more info and how to register for Season Pass, please email to
swwmconcierge@sunway.com.my
Our boom gates and exits are open 24 hours.
Yes, we have Vehicle (EV) charging station, which is located at Carpark A, in front
of Ayam Penyet Best.
RM1 per kWh.
We have two (2) charging bays.
For weekdays, RM1 for first two hours and RM1 for subsequent hours.
For weekends, RM2 for first two hours and RM1 for subsequent hours.
Simply plug the cable into the car and it will charge automatically. Our EV
chargers are equipped with cables.
You can call Chargeplus Sdn. Bhd. at 010-287 8753 or email to
info.my@chargeplus.com.
Here are some transportation options:
i) Using ERL KLIA Express / Transit Line + LRT Kelana Jaya Line
KLIA / KLIA2 ERL → KL Sentral (Interchange Station ERL + LRT) → Wangsa Maju /
Sri Rampai LRT Station → Walk or feeder bus to Sunway Wangsa Mall.
ii) Grab or Airport Taxi
You may also opt for alternative modes of transportation. It will save you the
hassle of changing from one station to another and the price is cheaper for a
group of four travelers.
Approximate travelling time: 1 hour depending on the traffic conditions.
Here are some transportation options:
Option 1
Using LRT Kelana Jaya Line
KL Sentral LRT → Wangsa Maju LRT Station → 5–10 minutes’ walk or short
feeder bus ride to Sunway Wangsa Mall.
Option 2
Using LRT Kelana Jaya Line
KL Sentral LRT Sri → Rampai LRT Station Short → walk or Rapid KL feeder bus
to Sunway Wangsa Mall .
Grab or Taxi
You may also opt for alternative modes of transportation. It will save you the
hassle of changing from one station to another and the price is cheaper for a
group of four travelers.
Approximate travelling time: 30 to 45 mins depending on the traffic conditions.
Take a taxi or Grab right outside the arrivals hall at Subang SkyPark Terminal
(SZB).
The ride typically takes 30–45 minutes depending on traffic.
Fares vary by service but expect cheaper with ride-hailing (Grab) than a metered
taxi during peak hours
The nearest LRT station is the LRT Sri Rampai .
At the moment, locker service is not available.
Yes. Handled by our Security team. Located at Ground Floor beside Baskin
Robbin. You may also contact our Customer Care team at 03-4142 8888.
Proceed to our Security Office to inform. Our Security team will need your full
name and contact details for documentation purposes. Kindly provide a full and
precise description of your lost item for easy verification by the personnel. If
your item has been found, you may proceed to the claim process.
You may approach the Security Office to hand in the item. Security team will
take down your name and contact details for documentation purposes. Some
owners may want to thank you for returning their item; however, your contact
number will only be revealed with your consent. At the same time, if you wish to
remain anonymous, we respect your decision.
You will need to verify that item belongs to you. For example, if it is a hand
phone with security lock, you will be asked to unlock it. For other items, you will
be asked to describe the contents of the item. After verification, you will need to
write down your full name, identification and contact number for
documentation purposes.
We advise the owner of the item to collect the item themselves personally,
however if the person is unable to be present, do not hesitate to contact us
beforehand to inform us that you will be collecting the item on his/her behalf.
You will be required to provide related information upon claiming.
It is highly likely that your item has not been found. Feel free to contact our
Customer Care via phone or walk in for confirmation.
You may walk in to our Parking Management at the Ground Floor or contact
them at 03-4131 5413.
Please contact us at 03-4131 5413 or email us at
swwmconcierge@sunway.com.my for any inquiries.
Yes. The Surau or Muslim Prayer Room is located at First Floor behind
Concierge.
We would like to advise you to take care of your belongings and ensure that
your belongings are within sight during prayer to avoid misfortune or loss.